Refund Policy
Please review these policies carefully as they are the Terms of Sale that govern your purchases at the Salai Online Store. They set out your rights and obligations with respect to your purchases, including important limitations and exclusions. Your placement of an order at the Salai Website constitutes your agreement that these policies apply to the order, so be certain you understand them before you place your order.
Garment orders are based on the measurements/sizes are provided on the website.
All items must be dry cleaned, we are not responsible for shrinkage of items. Items which have any stains, emit, body odors or perfume scents, have any kind of marks, damages or water stains will not be accepted for returns.
*Note: Above stated terms are only applicable if we are informed within ten(10) days after delivery.
*Note: There is no refund for shipping and handling charges.
*Note: Buyer pay's for return shipping.
Return Policy
Our return policy lasts 10 days from the date of purchase. If more than 10 days have gone by since your purchase, we will not be able to honor your refund.
There is no refund or exchange on sale items or during a sale period. All purchases 10 days prior to the sale will be honored after the sale.
Due to the nature of our products, Items that are not eligible for a refund include but are NOT limited to:
Fragrances
Groom's wear
Men Waistcoats & prince-coats
Accessories
To be eligible for a return, your item must be unused and in the same condition that you received it.
All items must must be sent back in their respective original packaging.
To complete your return, we require a receipt or proof of purchase.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Casual products will be fully refunded to the original method of payment. To avoid abuse of our return policy, Products above $80 fall under our semi-formal/formal categories and can only be exchanged. Products below $80 will be fully refunded.
Refunds can take up to 14 days to process.
Adjustments
Any products purchased before a sale period cannot be adjusted during the sale. We do NOT offer any price adjustments.
International Shipping
The buyer/customer is responsible for all duties and taxes imposed by their importing country. Salai is not liable for any international charges as they are out of our control.
If the Parcel is on hold by the Customs department of the recipients country, the customer is liable to provide all relevant and required documentation to the authorities. Salai is not liable to refund the amount in case of non-clearance of the Parcel
Shipping
To return your product, please contact sales@salaishop.com for a mailing address to resend your item. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the shipping cost and taxes will be deducted.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
